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Customer service woes [emphasis added] - A Suburbs Boy Living a Country Life [My Flickr Photos]
January 5th, 2009
09:41 pm


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Customer service woes [emphasis added]
Dear [FSA & DCSA Provider] Customer Service:

I don’t see a bank account on my profile. I faxed in the direct deposit form in December, prior to the start of the plan year.

In addition, please verify that your supervisor or other management representative will call to explain why my FSA card was denied at the pharmacy tonight, and call again--if necessary—after the problem is resolved. Your first phone representative that I spoke to—[Name 1], I believe--said that she saw the problem and would fix it within ten minutes. Fifteen minutes later I called back, after having waited at the pharmacy only to have the card again be denied. Your second representative—[Name 2]—told me that the “fix” didn’t work because my card was not set up properly for FSA use. She went on to tell me that a “problem report” had been sent to “[your] software vendor.” [Name 2] seemed quite surprised at my request for a follow-up call when the issue was resolved. I had to repeat my request several times; I’m afraid I had to become somewhat insistent. She finally agreed to take my telephone number and told me that she would attempt to arrange a return call.

I can be reached here by e-mail, or by phone at [my phone number].


--Pete Thomas

Current Mood: annoyedannoyed

(2 comments | Leave a comment)

[User Picture]
Date:January 6th, 2009 03:40 am (UTC)
ugh.... I went round and round with my the FSA company doing the admin on my husbands.... sending them form after form for direct deposit... finally to find out his company doesn't allow it. sheesh... I really wish they'd get with the program so we could have a debit card for the FSA. sure would make spending that money easier.
[User Picture]
Date:January 6th, 2009 04:10 am (UTC)
Personally, I think they ought to simply make things you spend FSA-type money on tax-deductible. But that's me. And to avoid lots of messy receipts, a simple swipe card can track your spending. Then there's no risk of Use It or Lose It.
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