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My follow-up note - A Suburbs Boy Living a Country Life [My Flickr Photos]
July 5th, 2005
08:44 am

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My follow-up note
Another letter to Stamps.com:

Dear Daniel, et al.,

I think your June, 2005 investor presentation was disingenuous.  When you told your investors that you were "migrating legacy simple plan customers," to the power plan did you disclose how much of the 40% of your customer base you thought would bolt at the tripling of the minimum fee per month?

I have truly enjoyed the convenience of printing postage, stamps, and shipping labels from your application.  Clearly a lot of work has gone into developing a great application and capability for customers--customers like me, for example. You called me a loyal customer--and that was a true statement.  I've been with you since the introduction of Stamps.com to the marketplace, and taken you with me through at least three moves [accounts [acctname1, acctname2, and acctname3].

In just over twenty minutes, I'll be making the call to cancel my account--your message has left me little choice.  A promise of "possible future pricing options," is not enough of a comfort to pay for the "power plan" in the interim.

Loyalty and trust are earned and to work, they must be reciprocal.  I certainly thought I had earned some of each with my continued patronage, my referrals to your service, and [of course], my continuous payments. Please reconsider this ill-advised move--I can only imagine that mine is one of many similar e-mails and calls you'll be receiving this week.

Sincerely,

happypete

Current Mood: annoyed
Current Music: happy Quinn burbles

(4 comments | Leave a comment)

Comments
 
From:fornorald
Date:July 5th, 2005 02:24 pm (UTC)
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Suggestion: Find their corporate snail-mail address, find the name of the CEO and sent both letters via snail-mail to the CEO.

Customer no-service is unlikely to ever give you any sort of satisfaction.
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From:flyingwolf
Date:July 5th, 2005 02:39 pm (UTC)
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I remember you suggested them to me years ago, but, they are STILL not Mac compatable.
[User Picture]
From:happypete
Date:July 5th, 2005 05:43 pm (UTC)

Endicia.com does...

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...support Mac, but at $15/mo., that's what Stamps.com is trying to charge me.
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From:flyingwolf
Date:July 5th, 2005 05:51 pm (UTC)

Re: Endicia.com does...

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yeah, I recently found one or two that does what I need - but it was either $15 or $15.99 (one of them had a lower price for Windows users)
Still haven't decided if I should sign up for one. I hate that I can't use one of the usps machines for media mail and am sick of wasting time in lines. Like today - I won't go to the post office on a monday anymore.
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