Dear Daniel, et al.,
I think your June, 2005 investor presentation was disingenuous. When you told your investors that you were "migrating legacy simple plan customers," to the power plan did you disclose how much of the 40% of your customer base you thought would bolt at the tripling of the minimum fee per month?
I have truly enjoyed the convenience of printing postage, stamps, and shipping labels from your application. Clearly a lot of work has gone into developing a great application and capability for customers--customers like me, for example. You called me a loyal customer--and that was a true statement. I've been with you since the introduction of Stamps.com to the marketplace, and taken you with me through at least three moves [accounts [acctname1, acctname2, and acctname3].
In just over twenty minutes, I'll be making the call to cancel my account--your message has left me little choice. A promise of "possible future pricing options," is not enough of a comfort to pay for the "power plan" in the interim.
Loyalty and trust are earned and to work, they must be reciprocal. I certainly thought I had earned some of each with my continued patronage, my referrals to your service, and [of course], my continuous payments. Please reconsider this ill-advised move--I can only imagine that mine is one of many similar e-mails and calls you'll be receiving this week.