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Customer Elimination Management - A Suburbs Boy Living a Country Life [My Flickr Photos]
July 4th, 2005
06:36 pm

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Customer Elimination Management
Without fanfare, without an explicit prior announcement, and with a most perfunctory notice, Stamps.com changed my postage plan from "simple" to "power," tripling my monthly fee.

I contacted customer service, here was their response:

Hello Peter,

Thank you for your e-mail.  We sincerely apologize for the
inconvenience
regarding this issue, and regret losing loyal customers.  At
some time
in the future, we may introduce various plans with a range of
prices to
match the accommodate differing mailing and processing needs
amongst our
customers.

We do appreciate your feedback, however,
regarding the price increase
and have taken the necessary steps to see that
your comments are heard
by the appropriate departments.  If you have any
other suggestions or
comments, please feel free to send them along.

If
you would still prefer to cancel your account, please call us toll
free at
(888)434-0055 and select Option 1.  Our operating hours are
Monday through
Friday, 6 AM to 6 PM PST (excluding holidays).

If you experience any
difficulty getting through, you may want to avoid
our peak calling period by
calling in the early morning or during the
later days of the week (Wednesday
through Friday).

We must speak with you directly in order to verify your
personal
information before we can close the account and send out a refund
check
for any unused purchased postage due.  Once any past due service fees
on
the account are paid, the refund checks take approximately 4-8 weeks
to
process and arrive after the date of account closure.  Unfortunately
we
do not pro-rate our fees because we are a month to month
service.

Please be also advised that sending email, inactivity,
or/and
uninstalling (or not installing) our software does not close
your
account.

Regards,

Daniel
Customer Care Specialist
Stamps.com Internet Postage


Going to cancel my account now. Any other suggestions for "print at home" postage?

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(7 comments | Leave a comment)

Comments
 
[User Picture]
From:songwind
Date:July 5th, 2005 02:49 am (UTC)
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Have you tried USPS directly?
[User Picture]
From:happypete
Date:July 5th, 2005 03:15 am (UTC)

what is their deal?

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can you print postage online now for stamps?
[User Picture]
From:songwind
Date:July 5th, 2005 04:27 am (UTC)

Re: what is their deal?

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I think so.
[User Picture]
From:songwind
Date:July 5th, 2005 03:21 pm (UTC)

Re: what is their deal?

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Here's the "index" page where we list all your options - some through us and some through other companies.
[User Picture]
From:songwind
Date:July 5th, 2005 03:21 pm (UTC)

Re: what is their deal?

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err.. I mean here
[User Picture]
From:pzyok
Date:July 5th, 2005 02:57 am (UTC)
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You could just order stamps online and the postman will deliver them to you...
[User Picture]
From:happypete
Date:July 5th, 2005 03:15 am (UTC)

Yeah...

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I guess I like the automation of it--it's not just the stamps, it's printing the envelope, return address, to address, postage, and all in one easy step...
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