Log in

No account? Create an account
Dear Verizon Wireless [submitted via their web-site this morning] - A Suburbs Boy Living a Country Life — LiveJournal [My Flickr Photos]
May 16th, 2005
08:59 am


Previous Entry Share Flag Next Entry
Dear Verizon Wireless [submitted via their web-site this morning]
I am very disturbed that you are eliminating the National Access Minutes of Use feature. This was a great way to mix my data and voice usage. My firm does not buy optional features on its phones--but they are willing to buy as many minutes as necessary to support our work.

When I changed phones, I was told I would be switched from Minutes of Use to kilobytes unless I opted for a data plan. This is completely unacceptable--I'm accessing data the same way I was on my old phone and PDA (dialing #777). The only difference now is that I'm not using a data cable--the PDA is integrated with the phone for PDA usage or I use a BlueTooth serial connection from my PC.

Why should I be charged both differently [and more] for upgrading to a new phone? This feels like I'm being discouraged from upgrading. I would think that Verizon wouldn't want the liability of continuing to support many-years-old phone models.

I'm extremely disappointed. Perhaps this is an honest mistake; I'm thinking your may have traded in your CRM (Customer Relationship Management) software for a CEM (Customer Elimination Management) product? Please check with your CRM vendor...you might want to run this note by your management while you are at it.

Bottom Line: I would like the National Access Minutes of Use feature restored to my line and any "per-kilobyte" charges that may have accrued to date since my phone upgrade reversed.


--Pete Thomas

(8 comments | Leave a comment)

[User Picture]
Date:May 16th, 2005 01:11 pm (UTC)

Dear Sprint PCS:

Verizon Wireless really, really wants me to be your customer.


Pete Thomas
[User Picture]
Date:May 16th, 2005 02:22 pm (UTC)
*sigh* have to see if Sprint has coverage in rural VA (like my Mom's place or Richmond). Last I knew, they didn't, which is why we moved away from Sprint in the first place. We were driving down I95 in the Richmond area, a tractor trailer started attacking us and trying to push us off the road, I went to dial 911, and - oops, no coverage!!! Bye bye Sprint...

[User Picture]
Date:May 16th, 2005 02:53 pm (UTC)
I had no trouble with Sprint anywhere in Virginia, although I didn't visit Virginia Beach while I had it. It blinks out for about half a mile near here in Georgia, but other than that, Sprint works all the way down to Florida from Virginia.
[User Picture]
Date:May 16th, 2005 03:45 pm (UTC)

Sprint Coverage in Rural NoVA.

I have Sprint, and in Rural Northern Virginia, I've had good coverage in:

The US 50 corridor, all the way to Winchester. The US 17 corridor from I-66 to US 50, but not on hiking trails at Sky Meadows State Park, but i've always had at least roaming coverage on the trails.

I've had coverage visiting friends across northern Fauquier, western Loudoun, Clarke, and Frederick counties, VA, and in Winchester.

VA 7 west as far as VA 9, and VA/WV 9 all the way to Charles Town, as well as along WV 151 and WV 50 from Charles Town to south of Kearneysville.

US 15 from Logmill Rd in Prince William County, up to US 40 in Frederick, MD.

White's Ferry Rd, including the ferry.

In Loudoun County, coverage in Sugarland Run, N of Rt 7, East of Potomac View Road, is spotty as one moves away from Potomac View Rd. I've had good coverage elsewhere, including Middleburg, Aldie, and Purcellville, and the length of Snickersville Turnpike.

Hope that info's of some use to you.

[User Picture]
Date:May 16th, 2005 02:18 pm (UTC)
I've hated Verizon ever since, when choosing a new cell phone 8 months before moving to Virginia, Verizon asserted that they had a plan in Lynchburg, VA. I spent close to $100 on a new phone, only to be told that they *didn't* have it, and that we were just SOL.
[User Picture]
Date:May 16th, 2005 05:09 pm (UTC)
ewww. don't they have a refund policy or something?
[User Picture]
Date:May 16th, 2005 03:46 pm (UTC)
I'm using Cingular right now in NYC, and I'm pretty happy with the unlimited data plan + minutes I get. The GPRS signal is out of this world too :)
[User Picture]
Date:May 16th, 2005 11:12 pm (UTC)
Yeah. Verizon blows. Sprint blows too. That leaves T-Mobile and Cingular. Go
with the good guys!
Powered by LiveJournal.com