?

Log in

No account? Create an account
Oh...my..freaking...deity... - A Suburbs Boy Living a Country Life [My Flickr Photos]
September 16th, 2004
03:59 pm

[Link]

Previous Entry Share Next Entry
Oh...my..freaking...deity...
Good customer service still exists at Dell..

I described all the problems I've been having, and the detailed steps I've taken to address them, expecting to be told "slick the box and reinstall have a nice day."

Dell's reply:

Hello Peter,

Thank you for the very detailed troubleshooting steps. Given the information you have provided I have set up a tech to come out to service the machine with a Motherboard, RAM, Video card and Heat Sink. I feel this will solve the issue with this system.


Wow

Current Mood: stunned
Current Music: De De Vogt - Secure Yourself

(8 comments | Leave a comment)

Comments
 
[User Picture]
From:cz_unit
Date:September 16th, 2004 01:10 pm (UTC)
(Link)
Sounds like a shotgun solution though; still it's nice they're sending you the whole boat.

CZ
[User Picture]
From:happypete
Date:September 16th, 2004 01:37 pm (UTC)

you know and I know...

(Link)
...they have no way of really knowing what's going on over the phone.

I have over a decade of experience in exactly this sort of thing, and all I can really say for sure is "it's broke."

I'm just glad THEY'RE acknowledging it...
[User Picture]
From:eeedge
Date:September 16th, 2004 01:27 pm (UTC)
(Link)
Cool. It seems you reached 1998 Dell Customer service. Now you just need to perfect a less telephonic approach to time travel.
[User Picture]
From:happypete
Date:September 16th, 2004 01:38 pm (UTC)

if you...

(Link)
get an angle on that, let me know...

detailed response to your responses later--still too fuzzy in the head...but while you're waiting * hugs * kisses * thanks, hon!
[User Picture]
From:unquietsoul5
Date:September 16th, 2004 07:08 pm (UTC)
(Link)
Oh I hope this lasts, since my new Laptop is a Dell and I got the 3 year warranty contract etc when I bought it. It would be wonderful to get the quality service I need if it ever breaks down. Thanks for sharing.
[User Picture]
From:happypete
Date:September 16th, 2004 08:00 pm (UTC)

I think it's a fluke..

(Link)
but one can always hope!
[User Picture]
From:aillecat
Date:September 17th, 2004 06:23 am (UTC)
(Link)
Holeeeee!

I did that with HP, and they told me that they had to go through all the steps I had already gone through, and *then* sent a tech out to replace my parent's CD burner.

at least the girl I got on the phone was helpful in regards to "I know you've done this already...but I have to have you do it on the phone", she sounded cute, and I had no trouble talking to her while getting tech support, and a little mild flirting with the tech support chick as well ;)
[User Picture]
From:happypete
Date:September 17th, 2004 09:57 am (UTC)

I get to flirt with...

(Link)
...a really cute "tech support chick" every day of my life. (That's System and Network Engineer, actually, but work with me, k?)

Life...Is...Good.
Powered by LiveJournal.com