03:59 pm
[Link] |
Oh...my..freaking...deity...
Good customer service still exists at Dell..
I described all the problems I've been having, and the detailed steps I've taken to address them, expecting to be told "slick the box and reinstall have a nice day."
Dell's reply:
Hello Peter,
Thank you for the very detailed troubleshooting steps. Given the information you have provided I have set up a tech to come out to service the machine with a Motherboard, RAM, Video card and Heat Sink. I feel this will solve the issue with this system.
Wow
Current Mood: stunned
Current Music: De De Vogt - Secure Yourself
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| | ![[User Picture]](https://l-userpic.livejournal.com/34996771/626220) | | From: |  cz_unit |
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| Date: | September 16th, 2004 01:10 pm (UTC) |
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Sounds like a shotgun solution though; still it's nice they're sending you the whole boat.
CZ ![[User Picture]](https://l-userpic.livejournal.com/4006831/508179) | | From: | happypete |
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| Date: | September 16th, 2004 01:37 pm (UTC) |
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| | you know and I know... | (Link) |
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...they have no way of really knowing what's going on over the phone.
I have over a decade of experience in exactly this sort of thing, and all I can really say for sure is "it's broke."
I'm just glad THEY'RE acknowledging it... ![[User Picture]](https://l-userpic.livejournal.com/27390203/722483) | | From: | eeedge |
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| Date: | September 16th, 2004 01:27 pm (UTC) |
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Cool. It seems you reached 1998 Dell Customer service. Now you just need to perfect a less telephonic approach to time travel. | | From: | happypete |
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| Date: | September 16th, 2004 01:38 pm (UTC) |
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| | if you... | (Link) |
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get an angle on that, let me know...
detailed response to your responses later--still too fuzzy in the head...but while you're waiting * hugs * kisses * thanks, hon! Oh I hope this lasts, since my new Laptop is a Dell and I got the 3 year warranty contract etc when I bought it. It would be wonderful to get the quality service I need if it ever breaks down. Thanks for sharing. | | From: | happypete |
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| Date: | September 16th, 2004 08:00 pm (UTC) |
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| | I think it's a fluke.. | (Link) |
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but one can always hope! ![[User Picture]](https://l-userpic.livejournal.com/83390981/4350387) | | From: | aillecat |
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| Date: | September 17th, 2004 06:23 am (UTC) |
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Holeeeee!
I did that with HP, and they told me that they had to go through all the steps I had already gone through, and *then* sent a tech out to replace my parent's CD burner.
at least the girl I got on the phone was helpful in regards to "I know you've done this already...but I have to have you do it on the phone", she sounded cute, and I had no trouble talking to her while getting tech support, and a little mild flirting with the tech support chick as well ;) | | From: | happypete |
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| Date: | September 17th, 2004 09:57 am (UTC) |
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| | I get to flirt with... | (Link) |
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...a really cute "tech support chick" every day of my life. (That's System and Network Engineer, actually, but work with me, k?)
Life...Is...Good. |
