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Oh...my..freaking...deity... - A Suburbs Boy Living a Country Life — LiveJournal [My Flickr Photos]
September 16th, 2004
03:59 pm


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Good customer service still exists at Dell..

I described all the problems I've been having, and the detailed steps I've taken to address them, expecting to be told "slick the box and reinstall have a nice day."

Dell's reply:

Hello Peter,

Thank you for the very detailed troubleshooting steps. Given the information you have provided I have set up a tech to come out to service the machine with a Motherboard, RAM, Video card and Heat Sink. I feel this will solve the issue with this system.


Current Mood: stunned
Current Music: De De Vogt - Secure Yourself

(8 comments | Leave a comment)

[User Picture]
Date:September 16th, 2004 01:10 pm (UTC)
Sounds like a shotgun solution though; still it's nice they're sending you the whole boat.

[User Picture]
Date:September 16th, 2004 01:37 pm (UTC)

you know and I know...

...they have no way of really knowing what's going on over the phone.

I have over a decade of experience in exactly this sort of thing, and all I can really say for sure is "it's broke."

I'm just glad THEY'RE acknowledging it...
[User Picture]
Date:September 16th, 2004 01:27 pm (UTC)
Cool. It seems you reached 1998 Dell Customer service. Now you just need to perfect a less telephonic approach to time travel.
[User Picture]
Date:September 16th, 2004 01:38 pm (UTC)

if you...

get an angle on that, let me know...

detailed response to your responses later--still too fuzzy in the head...but while you're waiting * hugs * kisses * thanks, hon!
[User Picture]
Date:September 16th, 2004 07:08 pm (UTC)
Oh I hope this lasts, since my new Laptop is a Dell and I got the 3 year warranty contract etc when I bought it. It would be wonderful to get the quality service I need if it ever breaks down. Thanks for sharing.
[User Picture]
Date:September 16th, 2004 08:00 pm (UTC)

I think it's a fluke..

but one can always hope!
[User Picture]
Date:September 17th, 2004 06:23 am (UTC)

I did that with HP, and they told me that they had to go through all the steps I had already gone through, and *then* sent a tech out to replace my parent's CD burner.

at least the girl I got on the phone was helpful in regards to "I know you've done this already...but I have to have you do it on the phone", she sounded cute, and I had no trouble talking to her while getting tech support, and a little mild flirting with the tech support chick as well ;)
[User Picture]
Date:September 17th, 2004 09:57 am (UTC)

I get to flirt with...

...a really cute "tech support chick" every day of my life. (That's System and Network Engineer, actually, but work with me, k?)

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