----- Original Message -----
From: "Peter L. Thomas" <plthomas@yahoo.com>
To: "Clever Clubhouse USA" <service@cleverclubhouse.com>
Sent: Monday, May 17, 2004 3:27 PM
Subject: Re: Try a different card... (KMM6355352I14L0KM)
> I contacted my bank...they have instant availabilty for all accepted and
> denied debits; they show ZERO attempts by you to debit the account and
ZERO
> rejections. He suggested the problem is with your credit card processor.
>
> I am on the phone with a phone representative...Again...Explaining the
> situation to the best of my ability...Again...
>
> If I'm not able to resolve the matter with this phone call, I will just
> explain to our children that due to tragic mismnagement, Clever Island
sank
> to the bottom of the ocean, and unfortunately they can't go play there any
> more.
>
> Sincerely,
>
> --Pete Thomas
>
>
> ----- Original Message -----
> From: "Clever Clubhouse USA" <service@cleverclubhouse.com>
> To: "Peter L. Thomas" <plthomas@yahoo.com>
> Sent: Monday, May 17, 2004 2:48 PM
> Subject: Re: Try a different card... (KMM6355352I14L0KM)
>
>
> > Dear Peter L. Thomas,
> >
> > Thank you for contacting us at Clever Clubhouse.
> >
> > We apologize for any inconvenience. The department that you have reached
> > by email, can not accept your credit card information by email. We have
> > try to active your membership. We have call our credit card company 28
> > times, and they would not accept the new charge. We ask that you
> > contact our Membership Department at 1-888-617-CLUB (888-617-2582),
> > Monday ? Friday, 9 A.M. ? 9 P.M. (EST). One of our representatives will
> > be happy to assist you.
> >
> > Again we apologize for any inconvenience in this matter.
> >
> > If you have any further questions or concerns in this regard, please do
> > not hesitate to contact our office by email anytime.
> >
> > Sincerely,
> >
> > Anita, Your Clever Clubhouse Representative
> >
> >
> > Original Message Follows:
> > ------------------------
> > NO! I will ABSOLUTELY not contact your membership department AGAIN for
> > the
> > UMPTEENTH TIME, only to have them give me the run-around and not get the
> > job
> > done...read my letter again. Think about it. Contact your supervisor, if
> > needed, AND TAKE THE APPROPRIATE ACTION.
> >
> > Sincerely,
> >
> > --Pete Thomas
> > ----- Original Message -----
> > From: "Clever Clubhouse USA" <service@cleverclubhouse.com>
> > To: "Peter L. Thomas" <plthomas@yahoo.com>
> > Sent: Sunday, May 16, 2004 8:45 PM
> > Subject: Re: Try a different card... (KMM6352673I14L0KM)
> >
> >
> > > Dear Peter L. Thomas,
> > >
> > > Thank you for contacting us at Clever Clubhouse. We apologize for any
> > > inconvenience in this matter. We request that you contact our
> > > Membership Department at 1-888-617-CLUB (888-617-2582), Monday ?
> > Friday,
> > > 9 A.M. ? 9 P.M. (EST). One of our representatives will be happy to
> > > assist you.
> > >
> > > If you have any further questions or concerns in this regard, please
> > do
> > > not hesitate to contact our office by email anytime.
> > >
> > > Sincerely,
> > >
> > >
> > > Joanne, Your Clever Clubhouse Representative
> > >
> > >
> > >
> > > Original Message Follows:
> > > ------------------------
> > > This is Pete Thomas, parent user name [...], children user names
> > > [...], [...], and [...]... I have called and called,
> > written
> > > e-mails, and even mailed a letter, trying to get you to re-activate
> > our
> > > account, but nothing seems to work. I'm at my wits' end...your
> > customer
> > > service and billing departments can't seem to figure out which end is
> > > up; you keep claiming that my card doesn't work; it's the debit
> > > mastercard for our checking account, and I know for a fact that it is
> > > valid, because we use it almost every day.
> > >
> > > That said, it seems impossible for you to get your act together and
> > get
> > > us fixed.
> > >
> > > There are TWO accounts at my address; I set an extra account up
> > > inadvertently trying to reactivate the original account. It has a
> > > username like "thom" followed by a string of digits...do not activate
> > or
> > > re-activate that account...Re-activate the one with parent user name
> > > [...], children user names [...], [...], and [...].
> > >
> > > Our mailing address is:
> > >
[...]
> > >
> > > Our phone number is [...]
> > >
> > > Given that you can't seem to get your act together and use the card
> > that
> > > I know works, I'll propose a new card to use.
> > > I expect immediate action on this, a call and an e-mail to me
> > explaining
> > > what corrective management actions have been taken to prevent a
> > > recurrence, and a SIGNED LETTER IN THE MAIL TO OUR CHILDREN
> > APOLOGIZING
> > > FOR YOUR MISTAKES THAT HAVE LOCKED THEM OUT OF CLEVER ISLAND FOR MORE
> > > THAN A MONTH!
> > >
> > > Sincerely,
> > >
> > > --Pete Thomas
>
