Peter 'Happy' Thomas (happypete) wrote,
Peter 'Happy' Thomas
happypete

Fw: Try a different card... (KMM6355352I14L0KM)

More Customer Disservice woes...best read bottom to top...

----- Original Message -----
From: "Peter L. Thomas" <plthomas@yahoo.com>
To: "Clever Clubhouse USA" <service@cleverclubhouse.com>
Sent: Monday, May 17, 2004 3:27 PM
Subject: Re: Try a different card... (KMM6355352I14L0KM)


> I contacted my bank...they have instant availabilty for all accepted and
> denied debits; they show ZERO attempts by you to debit the account and
ZERO
> rejections. He suggested the problem is with your credit card processor.
>
> I am on the phone with a phone representative...Again...Explaining the
> situation to the best of my ability...Again...
>
> If I'm not able to resolve the matter with this phone call, I will just
> explain to our children that due to tragic mismnagement, Clever Island
sank
> to the bottom of the ocean, and unfortunately they can't go play there any
> more.
>
> Sincerely,
>
> --Pete Thomas
>
>
> ----- Original Message -----
> From: "Clever Clubhouse USA" <service@cleverclubhouse.com>
> To: "Peter L. Thomas" <plthomas@yahoo.com>
> Sent: Monday, May 17, 2004 2:48 PM
> Subject: Re: Try a different card... (KMM6355352I14L0KM)
>
>
> > Dear Peter L. Thomas,
> >
> > Thank you for contacting us at Clever Clubhouse.
> >
> > We apologize for any inconvenience. The department that you have reached
> > by email, can not accept your credit card information by email. We have
> > try to active your membership. We have call our credit card company 28
> > times, and they would not accept the new charge. We ask that you
> > contact our Membership Department at 1-888-617-CLUB (888-617-2582),
> > Monday ? Friday, 9 A.M. ? 9 P.M. (EST). One of our representatives will
> > be happy to assist you.
> >
> > Again we apologize for any inconvenience in this matter.
> >
> > If you have any further questions or concerns in this regard, please do
> > not hesitate to contact our office by email anytime.
> >
> > Sincerely,
> >
> > Anita, Your Clever Clubhouse Representative
> >
> >
> > Original Message Follows:
> > ------------------------
> > NO! I will ABSOLUTELY not contact your membership department AGAIN for
> > the
> > UMPTEENTH TIME, only to have them give me the run-around and not get the
> > job
> > done...read my letter again. Think about it. Contact your supervisor, if
> > needed, AND TAKE THE APPROPRIATE ACTION.
> >
> > Sincerely,
> >
> > --Pete Thomas
> > ----- Original Message -----
> > From: "Clever Clubhouse USA" <service@cleverclubhouse.com>
> > To: "Peter L. Thomas" <plthomas@yahoo.com>
> > Sent: Sunday, May 16, 2004 8:45 PM
> > Subject: Re: Try a different card... (KMM6352673I14L0KM)
> >
> >
> > > Dear Peter L. Thomas,
> > >
> > > Thank you for contacting us at Clever Clubhouse. We apologize for any
> > > inconvenience in this matter. We request that you contact our
> > > Membership Department at 1-888-617-CLUB (888-617-2582), Monday ?
> > Friday,
> > > 9 A.M. ? 9 P.M. (EST). One of our representatives will be happy to
> > > assist you.
> > >
> > > If you have any further questions or concerns in this regard, please
> > do
> > > not hesitate to contact our office by email anytime.
> > >
> > > Sincerely,
> > >
> > >
> > > Joanne, Your Clever Clubhouse Representative
> > >
> > >
> > >
> > > Original Message Follows:
> > > ------------------------
> > > This is Pete Thomas, parent user name [...], children user names
> > > [...], [...], and [...]... I have called and called,
> > written
> > > e-mails, and even mailed a letter, trying to get you to re-activate
> > our
> > > account, but nothing seems to work. I'm at my wits' end...your
> > customer
> > > service and billing departments can't seem to figure out which end is
> > > up; you keep claiming that my card doesn't work; it's the debit
> > > mastercard for our checking account, and I know for a fact that it is
> > > valid, because we use it almost every day.
> > >
> > > That said, it seems impossible for you to get your act together and
> > get
> > > us fixed.
> > >
> > > There are TWO accounts at my address; I set an extra account up
> > > inadvertently trying to reactivate the original account. It has a
> > > username like "thom" followed by a string of digits...do not activate
> > or
> > > re-activate that account...Re-activate the one with parent user name
> > > [...], children user names [...], [...], and [...].
> > >
> > > Our mailing address is:
> > >
[...]
> > >
> > > Our phone number is [...]
> > >
> > > Given that you can't seem to get your act together and use the card
> > that
> > > I know works, I'll propose a new card to use.

> > > I expect immediate action on this, a call and an e-mail to me
> > explaining
> > > what corrective management actions have been taken to prevent a
> > > recurrence, and a SIGNED LETTER IN THE MAIL TO OUR CHILDREN
> > APOLOGIZING
> > > FOR YOUR MISTAKES THAT HAVE LOCKED THEM OUT OF CLEVER ISLAND FOR MORE
> > > THAN A MONTH!
> > >
> > > Sincerely,
> > >
> > > --Pete Thomas
>
Subscribe

  • Farewell

    photognome died of heart failure yesterday. I don't have words right now.

  • My tweets

    Tue, 11:00: Pulling a full 250 KW and over 1,000 miles per hour charge rate at the new Reston teslamotors #SuperCharger. @ Wieh……

  • My tweets

    Fri, 19:57: Mixed meat meatballs, sauteed vegetables, loaded mashed potatoes with da_valentine and friends @ Corolla, North Car……

  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 10 comments

  • Farewell

    photognome died of heart failure yesterday. I don't have words right now.

  • My tweets

    Tue, 11:00: Pulling a full 250 KW and over 1,000 miles per hour charge rate at the new Reston teslamotors #SuperCharger. @ Wieh……

  • My tweets

    Fri, 19:57: Mixed meat meatballs, sauteed vegetables, loaded mashed potatoes with da_valentine and friends @ Corolla, North Car……