September 16th, 2004

lookin' good

Good customer service still exists at Dell..

I described all the problems I've been having, and the detailed steps I've taken to address them, expecting to be told "slick the box and reinstall have a nice day."

Dell's reply:

Hello Peter,

Thank you for the very detailed troubleshooting steps. Given the information you have provided I have set up a tech to come out to service the machine with a Motherboard, RAM, Video card and Heat Sink. I feel this will solve the issue with this system.

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